WE WANT TO HEAR FROM YOU

We pride on our second to none customer service.

Reply to you within 2-3 hours, 24 being the longest ever!

Please submit questions, concerns, or general feedback in the space below along with your name and email address.

For customer service/order inquiries : ooncares@oon.net.au

  For press and all other inquiries, : info@oon.net.au

For wholesale click here

Shipping & Delivery

 

AUSTRALIA WIDE

Merchandise Subtotal         Charge
$0.00-$99                              $8.50
$99.01 and above                  FREE SHIPPING

Express Shipping                  $10

INTERNATIONAL

NZ, Singapore, UK and USA          

Merchandise Subtotal         Charge

$0.00-$199                              $15

$199.01 and above                  FREE SHIPPING

REST OF THE WORLD

Each order is charged by the weight of the item. Once you enter your country while checkout the amount of shipping is calculated automatically.

 

Oon Insiders Membership

Oon offers Complimentary AUD15 off to "Oon Insider" members. Not a member yet? Join here and enjoy all the perks that comes with it. Membership is free!

This offer is for orders over AUD 149 only.

 

Returns/Refunds General

Love it or return it. Any Oon purchase can be returned for a refund within 7 days of the item being received.

Few usual things to take note

  • Item hasn't been worn, used and has the original tags still attached.

  • Item is in the original Oon packaging, which is also in the original condition.

No Return/Refund

  • Packaging tapered, missing tags.

  • Item appears to be used.

For quick processing (we dislike waiting too!), all items must be returned only once approved. Please email us at ooncares@oon.net.au

Customer pays for the return shipping for a change of mind. However, if it's an exchange, the re-shipping cost is on us.

Oon will also bear return shipping cost should the item be faulty or damaged.

Returns/Refunds Custom made items

  • Due to the nature of the product, no refunds can be provided for custom made items.

 

Tracking Your Order

All items delivered via Au POST and various couriers. Tracking link will be emailed to you once your order is shipped.

Privacy Policy

We take your privacy seriously. Read detailed Policy here

Cashmere care

Spot clean. Machine wash cold water on delicate cycle. Dry flat. Light hand wash with mild detergent or dry clean.

Store with your preferred choice of bug repellent.

Felt care

Vacuum. For stains spot clean with light soapy water. Dry clean for bigger items. For detailed info on felt please check out our blog post

Clothing sizes
Model wears size 8 unless specified otherwise.

Wholesale

For wholesale register your interest here

FAQs

ALL QUERIES info@oon.net.au

CUSTOMER SERVICE/ORDERS ooncares@oon.net.au

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Oon 2019